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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ozwhaldho Bonilla

August 15, 2025

5  out of  5
rating by Ozwhaldho Bonilla
"Brilliant!! Cinthia explained all details of my policy and helped me to find what I needed!!! Ask for her assistance!"
We responded:
"Thank you, Ozwhaldho, for your fantastic feedback! We're glad to hear that Cinthia was able to assist you effectively with your policy. Your recommendation means a lot to us."
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Gloria Roberts

August 14, 2025

5  out of  5
rating by Gloria Roberts
"Because of Macalah's patients and her knowledge we were able to finish up in a timely manner, thanks again"
We responded:
"Hey Ms. Roberts! Thank you for leaving Macalah a 5 star review! We appreciate your support and your business. Take care!!"
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M Johnson

August 13, 2025

5  out of  5
rating by M Johnson
"I recently had the pleasure of working with Mr Michael at State Fram Insurance. He was Friendly and Knowledgeable to meet my needs. I highly recommend Ricky Smith Insurance Agency and Staff that puts customers first."
We responded:
"Thank you, M Johnson, for your feedback. It's great to hear that Mr. Michael was able to assist you effectively. We appreciate your recommendation and look forward to serving you again."
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Brent Miller

July 23, 2025

5  out of  5
rating by Brent Miller
"Myriam was very helpful and kind with adding my wife's car to our plan"
We responded:
"Thank you for leaving Myriam a 5 star review! She works very diligently to assist our clients. We appreciate your business!!"
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Brittany Wright

July 7, 2025

5  out of  5
rating by Brittany Wright
"Macalah was extremely professional and answered all my questions at the time of my call. The process was seamless. Thank you so much!"
We responded:
"Thank you, Brittany, for your review! We're glad to hear that Macalah was able to assist you effectively and make the process seamless. Your feedback is greatly appreciated. "
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Pheuanlamphay Dimanh

June 27, 2025

5  out of  5
rating by Pheuanlamphay Dimanh
"I truly love this specific State Farm! They're always so amazingly friendly and sweet, and definitely helpful when it comes to claims!! I got into an accident recently and they have been ON TOP of it!!!! I'm so appreciative of Rick Smith State Farm. It's such a delight to be their client, they're wonderful people who always listen!"
We responded:
"Thank you, Pheuanlamphay, for your thoughtful review! We're glad to hear that our team has been supportive and attentive during your recent claim process. Your appreciation means a lot to us."
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Scharlene Jones

June 25, 2025

5  out of  5
rating by Scharlene Jones
"Macalah was very helpful with getting a new vehicle added to my policy. Rick Smith State Farm has always been great!"
We responded:
"Thank you! We're thrilled to hear Macalah was able to assist you with adding your new vehicle. Your continued trust in Rick Smith State Farm means a lot to us."
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Janice Faulk

May 31, 2025

5  out of  5
rating by Janice Faulk
"They were great…fast…efficient!"
We responded:
"Hello Ms. Faulk! Thank you so much for the positive feedback. We are thankful to serve you!"
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Claudina Brown

May 27, 2025

1  out of  5
rating by Claudina Brown
"Before you read, there’s another agent in Cedar Hill. Consider them as this office is a joke. This agent and his team with the exception of two people are incompetent. And again, they are a reflection of the agent, this agent had several accounts of mine and somehow him and his team found a way to lose all of them. The most recent issue is that my life insurance company as cancelled with no notice, because this team updated the account partially with my new address 5 months ago but not the full system. This is unacceptable as they have my number and could have called, just like they have called so many times trying to solicit my business. A fully paid policy is with a card on file and no payment was made on the interest? Totally unacceptable. Not to mention they have given me 3 different amounts owed. Mikayla is nice and bubbly but doesn’t understand business or the seriousness of this matter. Cali is the only one knowledgeable but she can only do so much. I’m calling the Bloomington office."
We responded:
"Ms. Brown, thank you for your feedback. We’re truly sorry about your experience and appreciate you bringing it to our attention. There are no excuses. We take your concerns seriously, and we are looking into your concern to understand where and how it went wrong. We will do our best to make it right. - Rick"
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Derek Scalez

May 21, 2025

5  out of  5
rating by Derek Scalez
"State Farm agent Rick Smith and, his associate Macalah have done a great job representing State Farm and looking out for my interests as a policy holder. I recommend enthusiastically Rick Smith State Farm Agency and Associates for any of your insurance needs."
We responded:
"Thank you so much Derek! Macalah is very thorough and provides great customer service. We appreciate your business!"
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James Washington

May 20, 2025

5  out of  5
rating by James Washington
"Very professional and helpful."
We responded:
"Thank you Mr. Washington! We appreciate you!"
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Mel Robinson

May 13, 2025

5  out of  5
rating by Mel Robinson
"Each time I have called the office and spoke with Christina Vasquez, she has always been super professional and helpful. She also has a very kind personality. She is a pleasure to speak with."
We responded:
"Mel, thank you for the feedback! Christina has been pivotal in the growth and longevity of my business. She has a huge heart! Again, thank you!"
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Rodney Barnes

May 9, 2025

5  out of  5
rating by Rodney Barnes
"My Experience with Macalah at state Farm what's great? She went above and beyond. She was a pleasure to talk to. See deserves a pay raise."
We responded:
"Thank you for the 5 stars Mr. Barnes!"
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LaKeisha Rogers

May 8, 2025

5  out of  5
rating by LaKeisha Rogers
"Cynthia is very consistent. Her customer service skills are excellent."
We responded:
"Thank you, LaKeisha, for your kind words and for taking the time to share your experience. We're glad to hear that Cynthia's consistency and excellent customer service made a positive impact. We appreciate your feedback and look forward to continuing to serve you."
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Samsher Rawal

May 6, 2025

5  out of  5
rating by Samsher Rawal
"I recently had the pleasure of working with ms Christina Vazquez at State Farm Insurance to secure a home insurance policy, and I couldn't be more impressed. From the moment I reached out, she was incredibly responsive and efficient. I was amazed that she was able to help me navigate the options and get my policy finalized in less than an hour! Beyond her efficiency, ms Christina Vazquez was also a delight to work with. She was pleasant, well-spoken, and made the entire process easy to understand. I felt confident that she had my best interests at heart and found me the right coverage for my needs. If you're looking for a home insurance agent who is knowledgeable, responsive, and a pleasure to work with, I wholeheartedly recommend ms Christina Vazquez! You won't be disappointed.""
We responded:
"Thank you for sharing your experience working with Christina, Samsher. Christina is very knowledgeable on home insurance, and enjoys educating outlet clients. Your review is very helpful and we appreciate your support!"
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Lee Williams

May 6, 2025

5  out of  5
rating by Lee Williams
"The agent took the time to answer my questions and go through the calculations with me."
We responded:
"Hello Lee! Thanks for the five star review. We appreciate your feedback!"
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Renee Scott

April 29, 2025

5  out of  5
rating by Renee Scott
"My experiences with Michael@Rick Smith State Farm are always positive! His customer service is excellent. He is extremely knowledgeable of the products and services that State Farm offers. He will help you make the best decision for your money and your insurance needs. I would highly recommend Michael and Rick Smith State Farm for your insurance needs."
We responded:
"Thank you, Renee, for sharing your positive experience with Michael. We're glad to hear that his knowledge and customer service have been helpful in meeting your insurance needs. Your recommendation means a lot to us, and we appreciate your trust in our agency."
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Lou Chew

April 25, 2025

5  out of  5
rating by Lou Chew
"All my concerns was answed professionally."
We responded:
"Thank you for taking the time to leave a 5 star review Lou! Looking forward to working with you moving forward!!"
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Robert Evans

April 21, 2025

5  out of  5
rating by Robert Evans
"Myriam, was very helpful and profesional in helping with my current insurance needs."
We responded:
"Thank you sharing your experience Mr. Evans! Myriam appreciates the 5 stars also! "
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Bobie Bradford

April 15, 2025

5  out of  5
rating by Bobie Bradford
"When I called the Young lady was quick and took very great care of me ,she has a great personality and help me with what I needed"
We responded:
"Thank you, Bobie, for your trust and support! We look forward to being your go-to insurance agency for years to come. "
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Pamela Wilson

April 12, 2025

5  out of  5
rating by Pamela Wilson
"No problems at all. Friendly customer care."
We responded:
"Thank you for taking the time to write this review Ms. Wilson! We appreciate you so much. We look forward to helping you in the future. "
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Troy Simpson

April 4, 2025

5  out of  5
rating by Troy Simpson
"Gabe was awesome. He got back to me quick and was very thorough with the information provided. We’ve been State Farm customers since 2004. Top notch service."
We responded:
"Hey Mr. Simpson! Thank you for taking the time to leave us five stars. We appreciate you giving Michael his props. See you soon!"
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Carolyn Moore

March 31, 2025

5  out of  5
rating by Carolyn Moore
"Great job!"
We responded:
"Thank you for the 5 stars Ms. Moore!"
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Marvin Hicks-Butler

March 31, 2025

5  out of  5
rating by Marvin Hicks-Butler
"I have been a customer of for the past 10 years and have always received excellent service from his staff. The first person that your greeted by is Marisa, a courteous, friendly and knowledgeable young woman. She has been helpful in getting me the information I need to make an informative decision. She takes care of you like family should do for each other."
We responded:
"Marvin this is great to hear. Thank you for the kind words. Marisa is a jewel, and She always helpful. Have a great evening!"
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Alex Olivera

March 27, 2025

5  out of  5
rating by Alex Olivera
"Macalah was very efficient. Good job!"
We responded:
"Hey Alex! Thanks for the Google review. Macalah works very hard to provide great customer service, and we all appreciate you!"